YARDZEN FAQs
All the most common questions we hear from clients before
embarking on an outdoor renovation project.
Yardzen is reinventing landscape design. Our delightful, all-online design process helps homeowners reimagine their outdoor spaces, including plants, hardscaping, functional spaces (kitchens, pergolas, playspaces), and the exterior of their home, including paint, siding, windows, doors, and roofing.
Yardzen’s talented team of designers and horticulturists use your photos and videos, combined with technology, data, and plant science, to design your outdoor spaces without ever stepping foot on your property. After completing the design portion of the process, we help connect you with a local, vetted contractor who can install your design.
Yardzen is for anyone who has a yard an outdoor space and wants to improve it.
Yardzen’s pricing is both more transparent and more predictable than traditional landscape designers, with no hidden fees. You pay for your design up front, rather than pay an hourly rate. Plus, our process ensures you only pay for the design and you aren’t locked into using our builders, so you’re free to install your Yardzen design with whichever builder you choose.
We don’t like to brag, but we’re number one for a reason. Yardzen stands out for our attention to detail and focus on customer delight, in addition to supporting our clients all the way through to bringing your design to life. We’re passionate about sustainable design, obsessive about regional plant and building material knowledge, and insatiably curious about blending cutting-edge technology with our personalized service.
We leverage a combination of advanced technology – that frankly should be used in any design process today – to measure and map your property without stepping foot on it. This includes AI and high-resolution imagery, and our proprietary platform, rich with hyper local data. It’s our data and platform that enable your access to talented, expert designers, regardless of where they are. We’re experts in what matters: your style, your budget and what it can afford, your climate and property.
Yardzen provides a seamless and delightful digital design process that doesn’t require having someone come to your property. This is one of our proudest innovations. And when it comes time to build, we’ll connect you with vetted local contractors who’ll come to your home, discuss the design and provide an estimate. We introduce online efficiencies where it’s smart, and connect you with local landscape construction experts where it’s needed.
Our philosophy is that design is inherently iterative. Your own opinions may change through a design process, and in fact, we expect them to. That’s why we built our Feedback Studio, which you’ll experience after you get your initial design concepts from your Yardzen team. You’ll react to the most nuanced design details and share feedback both at a high and granular level. Then we’ll take all of your feedback and incorporate it into a design revision. Most of our clients find this process to get them to a design they love, but if you choose to keep iterating from here you can either purchase unlimited additional revisions or choose to iterate and update (with our support) with your builder.
Do it once, do it right. Yardzen is perfect for DIY enthusiasts. Our designs give you a clear roadmap, ensuring you have a cohesive vision from which to build, and can focus your time and energy on bringing it to life, avoiding trial-and-error spending on plants and materials.
From the point at which you give your Yardzen team what they need to start designing, you can have your first draft designs in hand within about a week. This is dramatically different from the timeline you can expect from the traditional landscaping process, which deals in months, not weeks. You can also choose to expedite your design for a small fee and move to the front of our design queue.
Yardzen’s step-by-step process is designed to be simple and stress-free, making an otherwise long and complicated process as smart and easy as possible. You’ll start by sharing photos of your yard, your goals and style preferences and from there, our team takes the lead, keeping you updated and involved at key stages. Plus, our client success team is always here to answer questions or help you through any step.
Sustainability is at the heart of Yardzen’s mission and we want to help you be a steward of the Earth on the patch of it that you love. Our designs prioritize native plants, water consumption or flow and materials that are both eco-friendly and long-lasting, helping you create a yard that’s beautiful and beneficial to your community, climate and environment.
About our Process
After purchasing a Yardzen design package, we’ll take you to our online onboarding, where you’ll share photos and videos, inspiration images, answer a couple of questions about your preferences, how you want to use your outdoor space, and take a style quiz!
After you submit your onboarding materials, if your package includes photorealistic 3D renders, we’ll get to work on creating a model of your home and property, which will serve as the canvas on which we create your design. You’ll receive your House Model about a week after submitting your materials.
Three to four weeks following delivery of your House Model (or following submitting onboarding materials, if your package doesn’t include 3D renders), you’ll receive the first draft of your design renders. One reason we love using renders throughout the design process is this allows our clients to envision their future outdoor space and provide detailed feedback in our Feedback Studio. This part of the journey is interactive and iterative. We’ll respond to all of your questions and feedback and then get to work implementing revisions to perfect your final design.
At the end of our process, you’ll receive your final design, which includes photorealistic 3D renders or illustrative 2D renders, a thorough plant, material, and furniture list, and a few other deliverables based on your purchased package.
Next, we’ll shift toward bringing your new outdoor space to life. Our Build Support team will connect you to a vetted contractor in your area to get your design installed. If we don’t yet have a vetted pro in your area, we’ll work to research, vet and identify a contractor we expect to be a good fit for your project.
Yardzen works with hundreds of highly skilled designers who practice in the full spectrum of landscape and exterior styles. We guarantee that we have a designer who specializes in your specific aesthetic. Check out our gallery to see more.
At the beginning of the Yardzen design process, you’ll take a thorough style quiz, answer a number of questions about your yard’s form and function, and share inspiration photos. From all of this information, we’ll have a good sense of what you’re imagining for your outdoor space.
Yardzen designers are industry stars, with bachelor’s and master’s degrees in design and landscape architecture. We’ve created a unique platform for talented professionals to work on projects like yours. Think of Yardzen as an opportunity to have exceptional talent work on your outdoor space in a way that’s also incredibly efficient for you.
As a Yardzen client, you’ll have a talented team of professionals working behind the scenes on your design, including a designer or architect, a horticulturist, a build expert, and our fantastic Customer Support (CS) team. Our CS team is at the ready to answer any questions and relay any pertinent information to your design team. After completing tens of thousands of landscape designs and experimenting with many approaches, we’ve settled on this process as the most delightful and efficient experience for all involved.
If you end up wanting to talk through your ideas or feedback with our team instead of leaving written feedback in the design studio, you are able to book a call with our team for a fee.
We’ve built a world-class database of plants, trees, and groundcovers that match up to planting zones, sun, shade, and water requirements, styles, and special features, like “deer-proof,” “non-toxic for pets,” and “year-round blooms”.
After you purchase a package, you’ll have the opportunity to take a plant preferences quiz during your onboarding. Additionally, we use satellite imagery coupled with detailed photos and videos of your property to assess sun and shade patterns throughout the day. We also have a horticulturist who makes the final calls when choosing your design’s plant palette in your final design.
Yardzen designs in all states across the United States! We have experts in every climate and style who can design and build a sustainable yard for your unique space.
Our Premium package is our most personalized design package. It includes all the components of our standard packages, our award-winning digital design tools and online feedback studio plus you’ll work with Yardzen’s Principal Designers.
You’ll also receive expedited services for faster delivery of your designs and have an additional round of revisions, meaning two visits to the feedback studio instead of one to make sure your final design meets your expectations. For more information, email us at hello@yardzen.wpenginepowered.com.
Exterior Design
At Yardzen, “exterior design” or “exterior home design” refers to exterior-of-home design choices, like paint, siding, windows, doors, roofing, lighting, and decor, that when combined with landscape design creates your dream outdoor space. Learn more about Yardzen’s exterior design offerings.
Over the last two years, we’ve realized how closely coupled a home’s exterior is with its landscaping. In fact, the only time you experience your yard without your home’s exterior is when you’re inside looking out. Paint, siding, windows, and doors are the backdrop for your yard’s plants, hardscape, functional spaces, and furniture.
Yardzen’s Outdoor Transformation and Premium packages include both custom landscape design and exterior design. The difference between the two is that Premium is a more hands-on experience that includes calls with out design team throughout the design process and an additional revision (2 total) of your conceptual design.
Packages with exterior design bundle our custom landscape design services with our exterior design offerings for the entirety of your home, helping homeowners envision the full potential of their home’s outdoor spaces.
Exterior design includes:
- Exterior paint selection
- Exterior doors and windows
- Wood and stone accents
- Garage doors
- Shutters
- Siding or exterior resurfacing
- Exterior-of-home lighting
- Roofing
- House numbers
- Mailboxes
Yardzen works with several fantastic partners, including Benjamin Moore, Marvin Windows and Doors, James Hardie, and William Sonoma’s Rejuvenation to make specific home exterior materials recommendations, including paint colors.
We don’t currently offer contractor matching for our home exterior renovations, but we are actively building our network and hope to be able to serve our clients soon.
Installing your design
That’s up to you! But rarely does any design — landscape, interior, or whole home — get built exactly as scoped. We encourage you to think of your conceptual designs from Yardzen as a communication tool to convey a vision to your licensed contractor. Your final designs will include either CAD plans or a 2D render with dimensions, planting layout, specific plant names, and basic materials callouts, but some last-mile design decisions will be made in the field with the help of your contractor.
At the beginning of the Yardzen design process, you’ll go through our proprietary onboarding exercise to help you understand what configuration of hardscape, softscape, and exterior elements will work in your outdoor space, and at what budget. With that knowledge, you’ll share your all-in budget with your design team. For people who plan to phase their build out, as many of our clients do, this is the budget for all phases. Your designer will then create your design with that number in mind. However, there are always variables — like the materials and plant sizes you ultimately choose — that can bring down costs. When we match you with a contractor, budget is usually where that conversation starts. We believe budget needs to be a central part of the process for us to deliver a design you can implement.
Every design package comes with at least one thorough round of revisions, and our Premium package comes with two rounds of revisions. We offer additional revisions for $295. The vast majority of our clients arrive at a delightful design with our standard process, and many collaborate directly with their contractor on last-mile design decisions. Since it’s common to make final design decisions in the field, we will happily make revisions to any CAD plans included with your design without charge during the build process. We call those “red lines” in the construction world.
We partner only with the best, most responsive and diligent contractors for our clients’ projects. We are very intentional about who we bring into our network. Here are some of the following criteria that we make sure our contractors have before bringing them on:
- Licensing as required by each individual state
- Professional, personable and offer exceptional customer service
- Top notch online reviews
- Impressive and comprehensive portfolio
- Worker’s Compensation and Employers’ Liability Insurance
- Commercial General Liability
- Automobile Liability Insurance
- Professional Liability Insurance
There is no obligation to use one of our in network contractors, however, our clients find great value in being introduced to a trusted, dedicated, and vetted professional. We aim to connect you deliberately to a pro who is well versed in your project, location, and budget so that you feel supported and prepared throughout your entire installation.
The Yardzen Pro Network is growing every day, but there are cases where we don’t yet have a Pro who meets our high bar in certain areas. This is most common in rural areas with a low overall supply of contractors, or in areas where we’re newly offering our designs services. In these cases we’ll put forth a best effort to find and vet a landscape contractor who can bring your design to life.